Refund Policy

💬 Our Promise

We want you to love your Naad 3D products. If something isn’t right, we’re here to help.

🔁 Returns

• You may return eligible items within 14 days of delivery.

• Items must be unused, in original condition, and in original packaging.

• A proof of purchase is required for all returns.

🚫 Non-Returnable Items

Because our products are often 3D-printed on demand or customized, the following cannot be returned:

• Custom prints (e.g. custom dimensions, colors, engravings)

• Items marked final sale

• Gift cards

💸 Refunds

• Once we receive and inspect your return, we’ll email you.

• If approved, a refund will be issued to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

🔄 Exchanges

We replace items only if they’re defective or damaged upon arrival.

To request an exchange for the same item, please email:

📧 hello@naad3d.com

📦 Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.

• Use a trackable shipping service — we’re not responsible for items lost in return transit.

Return address:

📮 Parcel Locker 10077 16890

12–14 Taminga Street

Regency Park SA 5010

Australia

🌏 International Returns

International customers can return eligible items at their own expense.

Please note:

• Original shipping fees are non-refundable

• Any customs duties or import fees will not be reimbursed

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❓ Questions?

We’re happy to help.

Email us at: hello@naad3d.com