​

 

📦 Order Processing

 

 

• Orders are typically processed within 2–5 business days.

• Custom or made-to-order 3D prints may require additional time depending on the complexity.

• We’ll notify you via email once your order has shipped.

 

 

 

 

🇦🇺 Domestic Shipping (Australia)

 

 

• We ship via Australia Post or Sendle.

• Standard shipping times: 2–7 business days after dispatch.

• Express options may be available at checkout.

 

 

 

 

🌍 International Shipping

 

 

• We ship worldwide!

• International shipping times vary depending on location (typically 7–20 business days).

• Customs duties, taxes, or import fees are the buyer’s responsibility and are not included in our prices or shipping costs.

 

 

 

 

🚚 Free Local Delivery (Adelaide Metro)

 

 

• If you’re within our local delivery radius (e.g., Adelaide metro), free local drop-off may be available.

• You’ll be contacted to schedule delivery if this option applies.

 

 

 

 

❗ Shipping Delays

 

 

• Shipping times are estimates and not guaranteed.

• NAAD 3D is not responsible for delays due to couriers, customs processing, or unforeseen events.

 

 

 

 

📦 Tracking & Confirmation

 

 

• All orders include tracking. You’ll receive a tracking number by email once shipped.

• If you haven’t received tracking within 5 business days, contact us at hello@naad3d.com.

 

 

 

 

🚫 Undeliverable Packages

 

 

• If a package is returned to us due to incorrect address, refusal, or non-collection, you may be responsible for re-shipping costs.

 

 

 

 

💬 Questions?

 

 

Need help with a shipment?

📧 Email: hello@naad3d.com